We ship via USPS and UPS for a flat fee of $10.00. Standard shipping is 3-5 business days within the US depending on location. Most shipments go out the following day. Please call or email us should you require a faster shipping option.
We ship internationally to most countries. Delivery times vary for any shipment outside the US. All taxes and duties are the responsibility of the recipient and we are not able to estimate these costs. There are no refunds or exchanges on international orders.
If you are not completely satisfied with your purchase we will issue a refund for full price merchandise. Please contact us via email or phone for return approval. Please do not return packages without approval. Items must be received at our Germantown store within 10 days of your receipt, in unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return. All sale items, apothecary, books, jewelry, lingerie and vintage items are final sale and cannot be returned. No price adjustments on previously purchased merchandise. There are no refunds or exchanges on international orders. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Refunds take 7 days to process.
Please mail all returns to: Alder & Co. 222 Main Street Germantown, NY 12526
We are happy to send your purchase as a gift. Please enter the recipient's address in the shipping section at checkout and include a gift message in the notes section. You may also send us an email with any instructions.
If you receive an item that is damaged, please contact us immediately at firstname.lastname@example.org. All damages must be reported within 48 hours upon receiving your order.
We are committed to protecting your privacy at all times. We will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times and we never keep your credit card information on file.
Intellectual Property Rights
All photos and text are the property of Alder & Co. Shop, LLC.
If you have any questions or comments, please get in touch via email.