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Policies

Holiday Shipping

For delivery by 12/24 -

WEST COAST GROUND - ORDER BY MONDAY 12/18
EAST COAST GROUND - ORDER BY WEDNESDAY 12/20

Expedited options are available at checkout.

2 DAY SHIPPING - ORDER BY WEDNESDAY 12/20
OVERNIGHT SHIPPING - ORDER BY THURSDAY 12/21

CALL OR EMAIL FOR MORE OPTIONS.

Shipping

We ship via USPS and UPS for a flat fee of $10.00. Standard shipping is 3-5 business days within the US depending on location. Most shipments go out the following day. Please call or email us should you require a faster shipping option.

International Shipping

We ship internationally to most countries. Delivery times vary for any shipment outside the US. All taxes and duties are the responsibility of the recipient and we are not able to estimate these costs. There are no refunds or exchanges on international orders.

Returns

If you are not completely satisfied with your purchase we will issue a refund for full price merchandise. Please contact us via email or phone for return approval. Please do not return packages without approval. Items must be received at our Germantown store within 10 days of your receipt, in unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return. All sale items, apothecary, books, jewelry, lingerie and vintage items are final sale and cannot be returned. No price adjustments on previously purchased merchandise. There are no refunds or exchanges on international orders. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Refunds take 7 days to process.

Please mail all returns to: Alder & Co. 222 Main Street Germantown, NY 12526

Gifts

We are happy to send your purchase as a gift. Please enter the recipient's address in the shipping section at checkout and include a gift message in the notes section. You may also send us an email with any instructions.

Damages

If you receive an item that is damaged, please contact us immediately at info@alderandcoshop.com. All damages must be reported within 48 hours upon receiving your order.

Privacy Policy

We are committed to protecting your privacy at all times. We will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times and we never keep your credit card information on file.

Intellectual Property Rights

All photos and text are the property of Alder & Co. Shop, LLC. 

Contact

If you have any questions or comments, please get in touch via email.

info@alderandcoshop.com

Thank you!